Refund & Digital Product Policy

At NoonVao Prints, we deliver high-resolution digital creative assets and photography immediately upon payment. Because our digital printables are instantly accessible and cannot be physically returned, our policies differ from standard physical merchandise.

Order Cancellation Policy

• Digital Downloads: Due to the nature of digital files (which are instantly delivered and saved to your device), all sales of digital products are final. Once an order is completed and download links are issued, we cannot cancel the transaction or accept physical returns.

• System or Processing Errors: We reserve the right to decline or not process an order in accordance with Clause 5(e) of our Terms (e.g., in the event of stock unavailability, billing discrepancies, or delivery failures). If we decline to process your order prior to file delivery, a full refund will be initiated immediately to your original payment method.

Customer Complaint Handling & Dispute Resolution

We strive for complete customer satisfaction. If you encounter any issues — such as corrupted files, duplicate billing, or download issues — please follow our structured complaint and dispute resolution procedure:

1. Filing a Complaint: Contact us directly via email at sulaiman.nabeela@gmail.com or via WhatsApp at +92 3126135970. Please include your Full Name, Email Address, Shopify Order Number (e.g., #1024), and a description or screenshot of the issue.

2. Acknowledgment & Initial Review: Our support team will acknowledge and log your complaint within 24 to 48 hours. A support ticket will be created to track your resolution.

3. Investigation Phase: We will review your transaction logs, file integrity, or payment gateway records within 3 business days of acknowledgment. If there is a duplicate charge or file delivery error, we will locate the root cause.

4. Resolution & Correction: If your issue involves download failures or corrupted files, we will provide direct download links or alternative delivery channels. For authorized billing disputes or duplicate transactions, refunds will be initiated to your original payment method (reversals typically reflect in 5 to 10 business days, depending on your bank's policies). All final resolutions are communicated via email.