Refund & Digital Product Policy

Refund & Digital Product Policy

At NoonVao Prints, we take pride in delivering thoughtfully crafted, high-quality digital resources designed by artist-educators. Because our products are digital downloads delivered instantly upon purchase, they cannot be physically returned or exchanged.

Digital Download Sales Policy

• All Sales Are Final: Due to the immediate, non-returnable nature of digital products, all purchases made on NoonVao Prints are non-refundable once the download link or email delivery has been generated.

• No Order Cancellations: Once an order is processed, digital access is instantly granted; therefore, orders cannot be canceled.

Technical Issues & Support

Your satisfaction and experience are important to us. While sales are final, we are committed to helping you access and use your purchases smoothly.

We will gladly assist you with the following issues:

• Corrupted or Unopenable Files: If a file fails to download completely or appears corrupted, please contact us. We will inspect the file and provide you with a fresh direct download link.

• Missing File Pages or Formatting Errors: If you notice any missing pages or display errors in your downloaded document, let us know and we will correct the issue immediately.

• Accidental Duplicate Purchases: If you accidentally purchase the exact same digital item twice in separate transactions, please contact us within 14 days with both order numbers. Upon verification, we will issue a refund for the duplicate transaction.

How to Request Support

If you experience any difficulties with your order, please reach out to our team:

• Contact Form: Visit our Contact Us page. • Information to Include: Your full name, order number, email address used at checkout, and a brief description of the issue.

We strive to respond to all support requests within 24–48 business hours (Monday through Friday).